Shannon is the Director of User Experience at Cooper, a pioneering design and business strategy consultancy in New York and San Francisco. In her role, Shannon achieves organizational buy-in to new strategic directions by engaging clients as active partners in design thinking. As a teacher for Cooper U, Shannon leads trainings on diverse UX topics, ranging from service design, to design leadership, to creative ideation. Shannon received her Masters from the Interactive Telecommunications Program at NYU. Her 20+ years of product development experience cuts across disciplines (interaction design, visual design, content, marketing) and environments (agency, startup, studio owner). Throughout this time, creating user-centered experiences has always been her North Star.