When I introduce myself to people, in a work (design) context, I often talk about having the responsibility of making the products I design human friendly. That usually means spending a lot of time talking to people - the project team, stakeholders and end-users. These days I use my design knowledge and experience to talk about design, our approach, process and methods, and how we'll architect a solution that meets our needs. (business, customers/users and technology). I'm the Experience Design Lead and Consultant at ThoughtWorks Pan-Africa, an Agile software design and development firm, and I help shape, execute, coach and evaluate design work.