Elizabeth Kargbo is the Manager, 211 Information and Referral, for Info Line, Inc., in Akron where she has been employed for nearly 16 years. She oversees all aspects of the program including supervising staff, services, the database, software and phone systems, social media, and special projects. The 2-1-1 Summit database consists of approximately 1,200 agencies and over 9,300 services, and the 2-1-1 Lorain database contains about another 350 unique agencies and 2,700 services. Last year, her staff assisted 65,000 callers in Summit County and 13,000 in Lorain County. Also, community agencies and the pubic visited www.211summit.org over 105,000 times and www.211lorain.org over 25,000 times. Recently, Elizabeth spearheaded projects such as revamping the websites, a 2-1-1 Lorain County App, and 2-1-1 OnDemand Text service for Summit County.