I'm a UX designer who loves understanding users' pain points, exploring possible solutions, and ultimately, creating something truly remarkable for users. With a background in engineering, software implementation and support, I’ve spent 5 years working side-by-side with customers at different stages of using an application. At first, I answered their questions and solved problems. Over time I became an advocate for them within the organization. Through UX design, I’m designing complete solutions that are grounded in research that make a positive impact in the lives of users.