Eddie James believes in accepting crazy challenges. 100 research sessions in 2 weeks? Let's do it! No budget? No problem! He also believes in using the resulting successes and failures to educate stakeholders, team members, and himself about research and people. He is adept at rapidly gaining trust with users and truly listening to what they have to say. Eddie has lead research efforts at Comcast, Vanguard, Cox Automotive/Manheim, and currently, Calendly. For 7 years, he ran his own UX research consultancy specializing in self-service kiosks and ATMs. When not talking to strangers, Eddie is saving elderly, homeless animals and playing his 11 ukuleles. Eddie regularly posts research tips and tricks on Linkedin. #UXeddie