Marc is an accomplished Sr. User Experience leader, published author, and adjunct professor with 20+ years of experience improving the user experience for websites, software, and applications. In addition to holding a master's degree in Information Architecture & Knowledge Management with an emphasis in User Experience Design, he is a certified usability analyst (CUA), certified user experience analyst (CXA) through Human Factors International (HFI) and UX Certified from Nielsen Norman Group. He is a podcast host of UX Pathways and a board member of UXPA Cleveland and Better World Day. You can follow him on Twitter @marcmajers