Be a Firefighter, Inspector, and Navigator in an “Enterprise UX” team
Enterprise UX, in contrast to consumer UX, entails many distinctive challenges. In broad terms, it involves complex workflows, domain-specific jargon, dependency on the legacy system, and usually a large group of stakeholders with different expectations, etc.
UX designers working on Enterprise applications often need to play three different roles simultaneously. They need to be “firefighters” who promptly respond to competing priorities and address emergency requests. They need to be “inspectors” who hold the team to the visual & interaction standards and ensure consistent quality of the deliverables. They also need to be “navigators” who plan ahead of the projects’ timeline and direct the route for the team.
In this talk, I will share my experience of wearing these three hats at the same time, where I helped the team navigate through complex systems, and deliver high-quality results in a timely manner.
About Ying
As a UX Manager at ServiceLink, I lead user experience design projects for large-scale enterprise platforms and consumer-facing financial products. Apart from work, I am doing my part-time MBA at Carnegie Mellon University with a mission of turning a good user experience into a viable business.
Before joining ServiceLink in 2017, I had been versed in multiple cultures. I had worked as a UX Designer for 3 years at Bosch USA and Bosch Germany, where I focused on transferring the Internet of Things (IoT) and Machine Learning research outcomes to early stage innovative products. I hold a Bachelor’s degree in Industrial Design from Hangzhou Dianzi University in China and a Master’s degree in Product Service System Design from Polytechnic University of Milan in Italy.