Context Sense-making Through Systemic Lenses

As designers, we are shifting our practices towards ever more complex systemic challenges. The digital products and services we work on are simultaneously a part of and composed of interconnected processes, technologies, and other products. To manage the complexity of these new challenges, we need to understand context from multiple perspectives and different detail levels. In this talk, I will discuss how designers can combine a different set of lenses and sense-making methods to identify systemic challenges, map opportunities, measure impact and leverage possible negative outcomes when designing new digital solutions.