Cincinnati 2020

Breakfast Sponsored by Ascendum

Digital Accessibility: Where We Are Today, What the Future Holds, and How We Get There

Jenna Reardon: Co-Founder,  Ilumino         

Accessibility is becoming a popular and important topic in the digital landscape. Join this educational discussion to learn more about inclusive design, where you might have gaps, and common misconceptions when it comes to accessibility and system design. Leave with a bird's eye view of processes, potential solutions, and tangible steps you can take within your organization to validate your accessibility journey!  

Gaining Inspiration From Our Customers

Cristine Cravens + Tom Studer: Kroger Digital + Technology

Learn how the (Product Experience/ Customer Experience) team at Kroger Technology & Digital applied our “Five User Research Principles” to uncover ideas on how we could better serve our customers. 

Through presenting a recent case study, we will demonstrate how we determined the right research methodology getting to the heart of the customer and associated business challenges. 

We will inform how Kroger leverages our emerging Research Ops practice by executing on the research and data provided by our partners (i.e. 84.51º) as well as our web and native analytics teams. 

Through interactive activities in research with our customers, we show in this study how we were successful in engaging the customers and were able to guide their thinking toward uncovering richer insights about their personal habits, perspectives, wants and needs.

And throughout our customer understanding process, we will discuss how we collaborate with a cross-functional team to build partnerships, and inspire follow-up customer-centric ideation sessions that lead to clear opportunities for our team to begin their discovery work and highlight key areas for additional customer research.

How to simplify the design process and influence change

Hannah Fischer + Kate Mock: Sr. Experience Designers, 84.51°

Get a glimpse into how the experience design team at 84.51° tackles nebulous problems with a collaborative spirit and a user-centric mindset.

We will share our toolbox of skills that we use to take fragmented user feedback and turn it into actionable insights. You will get a glimpse into what has worked for us and walk away with a few new skills to help you bring value to your team and feel confident in any role at any experience level. 

84.51° helps CPGs reach and understand Kroger households with a suite of proprietary tools and technology, delivering unparalleled data science, marketing, and predictive analytics to transform customer data into actionable knowledge.

Measuring Business Success using Human Behaviors

Essa Naser: Founder, GrowthMob

Essa will kick-start your thinking about how to put the customer experience first, and whether or not you are helping or hurting your bottom line. We will look not only at how the best technologies are designed to nurture and grow advocates of your brand, but how to measure it through the truest source of data, human behaviors. We will dissect the most common sources of failure and frustration of any team and how best to diagnose it. By the end of our session, you will have gained new insights into how effective your business is performing from your customers' perspective and will have the tools you need to take your teams and business to brand new heights.

Nom Nom Nom - Eat and Mingle.

Next Steps with Design Systems: What Comes After You Get Buy-in

Ryan Merrill: UX Lead, 84.51° + Rich Gustke: UX Lead, 84.51°

Design systems are so 2019. By now you are sold on the increased productivity and shared design style benefits that come from a design system and you have successfully sold one into upper management, but now what? In this talk we’ll walk you through some of the details that come after your design system has been given the green light by your organization, such as:

• Managing the communication across teams
• Choosing the right tech stack
• How to implement your system into your company’s products
• Design system team models
• How collaboration between a design system team and others works and doesn’t work

The Digital Twin. A Metaphor. 

Scott Hisey: Senior Staff UX Architect, GE Aviation

Only recently do we find ourselves at a crossroads in technology which allows us to leverage data science, AI, cloud architecture, quantum computing to inform real-time digital models of real-life physical objects and systems. These models have been labeled Digital Twins and they afford the user with a metaphor of the physical thing.How do we leverage controlled vocabularies, metadata and hierarchies to create dynamic system metaphors which provide breadth and depth while maintaining usability? 

Inclusivity for ALL: Accessibility in eCommerce

Troy Woolery: UX Lead, Accessibility Expert and Design

At World IA Day Cincinnati Accessibility expert, Troy Woolery will show us why subjective analysis (use of screen readers and other "hands on" tools) is so important to the delivery of inclusive user experience for ALL human beings in the world of e-commerce.

UX Sketching Workshop

Brent Heckerman: UX Director, 84.51°

Join Brent Heckerman, to learn how the UX team at 84.51° provides design leadership through this fun and engaging workshop on UX Sketching.

An Industrial B2B User Buying Journey Case Study

Marc Macaluso: Chief Marketing Officer, NKY Speech & Language Services

This is a case study about the use of UX and UI in a B2B industrial setting; seeking a path to the development of organic growth. Starting with an analysis of lead generated through the website, this is about a journey taken by the CX Team to craft a viable approach that is forged out of the Business purpose vetted by the research of the Customer. The end result is a thoughtfully developed CX hypothesis put into action to address the requirements of the Business.

Not All Users Are Created Equal

Simcha Kackley: Founder + Chief Strategist, Swivel

Great user experience for the wrong buyers = FAIL.

Great user experience means a website or app is easy and pleasing to use.  That's important.  Let's also consider the buyer experience.  That elevates the conversation to one that involves understanding buyers' needs (by segment) and how we can help them along their journey... THEN applying user experience best practices to reach success. 

TAKEAWAYS:

1. The differences between user experience (UX) and buyer experience (BX)
2. Examples of websites with great UX and great BX
3. How buyer journey and key insights impact your buyer experience
4. How to inform your flow and calls to actions and how to determine what's most important to turn a user into a buyer
5. How segmentation and MarTech play a critical role in personalization and activation
6. Defining metrics for success

Sponsored by Fusion Alliance. Details coming soon!